Refund policy
If it arrives wrong, we fix it and it costs you nothing. Because every hat is embroidered to order, we cannot take one back simply because you changed your mind.
What we always put right
Tell us within 30 days of delivery and we will replace it or refund you, whichever you prefer. You will not pay for return postage, and in most cases we will not ask for the hat back at all.
- It arrived defective, or the stitching is faulty.
- It was misprinted, or the embroidery is wrong, crooked or the wrong colour.
- You were sent the wrong number, the wrong style or the wrong size.
- It was damaged on the way to you.
What we cannot take back
Every hat is embroidered after you order it, with the number you chose. A returned hat cannot go back on a shelf, because it was never on one. For that reason we do not accept returns for:
- Changing your mind.
- Ordering the wrong size or colour by mistake.
- Deciding it does not suit you.
We would rather say this plainly on this page than surprise you with it later. If you are unsure about a size or a colour, email us before you order and we will help.
How to make a claim
Email megan@meganannparker.com within 30 days of delivery with your order number and a photograph of the problem. A photograph genuinely speeds this up, because it is what our manufacturer needs to see.
We will reply within two business days and tell you what happens next. You will not be asked to argue for it.
Parcels that never arrive
If tracking says delivered and it is not with you, check with your neighbours and your building first, then tell us. We will work it through with the carrier.
If a parcel comes back to us because the address was wrong or nobody claimed it, we will reship it once you confirm the address. A second delivery attempt may cost the shipping again, and we will tell you before charging anything.
When you get your money back
Refunds go to the card you paid with. We issue them within two business days of agreeing one, and your bank usually takes a further five to ten days to show it.
Original shipping is refunded too when the fault was ours, which it is in every case listed at the top of this page.
Cancelling an order
Email us as soon as you can. If the embroidery has not started we can usually cancel and refund in full. Once a hat has been stitched with a number on it, we cannot.
Megan Parker Intentions LLC
217 Kraft St, Neenah, WI 54956, United States
megan@meganannparker.com
Last updated 4 August 2026.